Questions, answered

Each card is written from the details you gave us about that person, in the tone you pick, signed with your name. It also looks at what you sent them before so it doesn’t repeat itself. You can change any word before it mails.

Your call, person by person and date by date. With AutoPilot on, you get a heads-up email about ten days before mailing and the card goes unless you skip it. With AutoPilot off, nothing mails until you tap “Looks good”. Dates in memory of someone always wait for your OK.

If AutoPilot is on for that person and date, the card is charged to your saved card and mailed on the date in the email. If it’s off, nothing is sent and nothing is charged.

Reminders are free. Cards are pay-per-card, from $5.95, stamp included. No subscription. Cards you send yourself are paid at checkout. AutoPilot cards are charged when they’re submitted for writing, a few days before they’re mailed, after your heads-up email, unless you skip.

Anytime. Tap “Skip this one” in any heads-up, pause one person or everyone in one tap, or cancel. A card that isn’t sent is never charged.

Birthdays, anniversaries, Mother’s Day, Father’s Day, the holidays each person celebrates and any other yearly date you want covered. Import them from your phone contacts or a calendar file, or add them by hand.

Yes. Upload a client list and put client birthdays, closing anniversaries and thank-yous on AutoPilot. Each card is written individually and you approve them together in one grid. See Mr. Handled for business.

Describe what you want the whole front of the card to look like (the box shows a few examples) and tap Design my custom cover. We design a finished, full-bleed front at the card’s real size. Not quite right? Change your description and tap Design it again; your earlier covers stay in the strip beside the preview, one tap away. Up to 5 Custom Covers and 15 letter writes per card, free. A cover that doesn’t come out never counts. Words appear on the cover only when you ask for them. Prefer your own picture? Use my photo puts it on the front as it is, and Paint my photo turns it into an original design.

Yes, on folded cards. Choose Use my photo (a JPG, PNG, HEIC or WebP photo, or your own design as a PNG, JPG or PDF) or Paint my photo. Made your own design? Upload it with Use my photo. Covers print edge to edge and the very edge is trimmed, so keep words and faces a little in from the edges. A small picture still prints, but we’ll warn you if it may look blurry.

They’re used only to make your card. Inspiration photos are deleted once your card is mailed, or after 30 days if you don’t order. Your own cover photo is printed on the card.

Every arrival date is an estimate. Pick As soon as possible, the occasion’s day, or your own date, and we work back to when it should be mailed. USPS usually takes 3 to 7 days, a little longer in the holiday rush. You can change the date or cancel until a few days before it’s mailed.

All optional: a voice or video message they can scan and play, a gift card tucked inside a folded card, and a small “Send one back” line on the back. Each one shows its price before you add it, and the total updates as you go.

Each card includes free rewrites of the letter and a few free Custom Covers. After that, pick from the versions you made, all still free. You can always edit every word yourself for free.